Shipments & Returns
At Taller Marmo, we want to ensure a seamless shopping experience for our customers. Here's what you need to know.
European Union Countries:
- For customers within the European Union, we a complimentary express shipping service through DHL. Taxes and duties are always included in the final price.
United States (Excluding Puerto Rico, Hawaii, and Alaska):
- For customers within the United States (except for Puerto Rico, Hawaii, and Alaska) we offer an express shipping service through DHL at a flat rate of $50. Taxes and duties are always included in the final price.
- For customers within the UK we offer an express shipping service through DHL at a flat rate of £25. Taxes and duties are always included in the final price.
Puerto Rico, Hawaii, and Alaska:
- We're delighted to serve customers in Puerto Rico, Hawaii, and Alaska with our dedicated courier service from DHL at a fixed rate of $120. Taxes and duties are always included in the final price.
Middle East Territories:
- Taller Marmo is pleased to offer express shipping to select Middle East territories, including Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, at a fixed rate of $50. Taxes and duties are always included in the final price.
We understand that sometimes, the perfect fit or style may elude you. Taller Marmo is committed to making your return process as smooth as possible. Here are the details of our return policy.
Return Label and Instructions:
- Inside your package, you will find a return attachable label from DHL, along with detailed return instructions to guide you through the process.
Right to Rescind:
- As per Article 52 of the Consumer Code, customers have the right to rescind a purchase within 14 days of receiving the products. To exercise this right, kindly send an email to our Taller Marmo Assistance page.
- To be eligible for a refund, returned products must be in their original condition, with all labels, tags, and warranty seals intact. Any damage, alteration, or non-compliance with due diligence may result in deductions from the refund.
- We want to make the return process hassle-free for you, so return costs will be covered by Taller Marmo.
- Once we receive the returned products, we will process your refund within 14 days. We appreciate your patience during this period.
Product Exchange:- Please note that we do not offer exchanges for different sizes or colors. If you wish to exchange a product, kindly follow our return procedures and place a new order for the desired item.
We value your trust and support, and we're here to assist you in every step of your Taller Marmo shopping journey. If you have any further questions or need assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we're dedicated to providing you with the best possible experience.