These Terms and Conditions govern the use of www.tallermarmo.com and any other related agreement or legal relationship with the Owner in a legally binding manner. Capitalized words are defined in the relevant dedicated section of this document.

1. Introduction and Field of Application

These general terms and conditions (the “Terms”) are applicable to all remote sales completed through the www.tallermarmo.com website. By placing an order on this site, Customers accept these Terms in full and without reservation. These Terms comply with applicable consumer protection regulations, including Legislative Decree 206/2005 (the “Consumer Code”) and EU Regulation 2018/302 on geo-blocking. Any deviations from these general conditions will only be valid if agreed upon in writing between the parties. These Terms apply as long as they are published on the website; any amendments will take effect upon publication.

2. Seller Identification

Taller Marmo Srl

Registered Office: Via Marconi n. 66B – 15060 BASALUZZO (AL), Italy

Email: customercare@tallermarmo.com

Tax Code and VAT: 02582620064

Share Capital: €10,000 fully paid-up

Taller Marmo Srl operates as an online distribution company for the global market of Taller Marmo products.

3. Product Information

Information about Taller Marmo products available for remote sales on www.tallermarmo.com complies with applicable laws, including Articles 49 and 51 of the Consumer Code.

4. Product Orders and Contract Formation

The presentation of products on the website serves as an invitation to make an offer. Customers can place orders through the www.tallermarmo.com website by selecting a product and following the provided instructions. The order becomes a contractual purchase proposal when it is submitted. Upon receiving the order, Taller Marmo will send an email confirming receipt of the order, but this does not constitute acceptance of the Customer's purchase proposal. The sales agreement will only be concluded upon sending a separate email accepting the purchase proposal and/or dispatch confirmation of the ordered products.

Taller Marmo reserves the right to reject orders for reasons including incorrect customer information, non-compliance with these Terms, product unavailability, insufficient solvency guarantees, and force majeure. If an order cannot be accepted, Taller Marmo will communicate this within 10 days of receipt of the order and initiate a refund.

5. Product Price

All prices displayed on the Online Boutique are inclusive of VAT where applicable and are expressed in either Euro (EUR) or US Dollar (USD) depending on the shipping country. Specifically:
• Prices in Euro (EUR) apply to most countries in Europe, the Middle East territories, and selected international destinations.
• Prices in US Dollar (USD) apply to countries such as the United States, Canada, Australia, New Zealand, Colombia, Peru, and others as listed at checkout.
Prices do not include shipping costs, which will be calculated and shown before completing the order. There are no additional import duties or taxes for customers in the EU. For non-EU countries, customs duties and import taxes may apply depending on local regulations. These charges, if applicable, are included at checkout whenever possible. Taller Marmo reserves the right to modify product prices and shipping fees at any time without prior notice. However, the Customer will always be charged the price displayed at the time of order confirmation.

6. Payment Conditions

Customers may pay using credit cards or PayPal. Payments are processed securely through certified payment service providers. By completing a payment, the Customer confirms that the payment method used is authorized and valid. The order total will be charged upon submission. Taller Marmo does not store credit card details and complies with PCI DSS standards.

7. Delivery

Before making a purchase, Customers can choose from the following delivery methods.
In case of delivery outside the EU, the Customer is considered the importer of record and must comply with all laws and regulations of the destination country. Taller Marmo ensures compliance with international trade rules, including Incoterms where applicable. Delivery timelines are estimates and not binding. Taller Marmo is not liable for delays caused by force majeure or customs procedures.

7.1 Delivery to the Customer's Address

Products are delivered exclusively to European, United States, United Kingdom, Canada, Australia, India, and Middle East territories (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates) at the address provided by the Customer. Taller Marmo commits to delivering products within 30 days from the order date. Delivery attempts will be coordinated with the recipient, and if unsuccessful, further attempts will be made. Non-collected products will be returned to the warehouse, and the Customer will be contacted to arrange a new shipment or refund.

In the event of delivery delays beyond communicated timelines and untrackable shipments, the Customer should notify Taller Marmo through the "Assistance" page within the Customer Service area of the www.tallermarmo.com site.

8. Shipping Costs

Shipping costs are specified for different markets and regions:
• For the European Union and Switzerland, the shipping cost is free.
• For the United States, the Middle East territories (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates), Canada, and India, the shipping cost is free for orders over $900. For orders under $900 the shipping cost is $50.
• For the United Kingdom and Norway, the shipping cost is £50.
• For Puerto Rico, Hawaii, and Alaska, the shipping cost is $120.
• For Australia, the shipping cost is $120.

8.1 Duties and Taxes

Duties and taxes are included in the final product price; no additional fees are required upon delivery.

8.2 Shipping Time

Shipping times may vary based on location and the specific product ordered. Estimated shipping times are provided during checkout.

8.3 Delivery Address

Customers are responsible for providing accurate and complete delivery addresses to avoid delays or additional shipping costs.

8.4 Delivery Methods

DHL is the primary shipping carrier for product deliveries.
Please note that these Shipping Cost Terms and Conditions are subject to change without prior notice, and it's the Customer's responsibility to review them before making a purchase.

9. Right to Rescission

In accordance with Article 52 of the Italian Consumer Code (Legislative Decree No. 206/2005), Customers have the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason. To exercise this right, Customers must send a written request by email to customercare@tallermarmo.com within the 14-day period. Once the request is received, return instructions will be provided.
Products must be returned within 14 days of the withdrawal request, in their original condition, unused, and with all labels and packaging intact. Returns can be made using the DHL label provided by Taller Marmo or via a courier of the Customer’s choice. Return costs are the Customer’s responsibility and detailed in section 10.
The refund will be issued within 14 days of receiving the returned products or proof of return shipment, using the same payment method as the original order.
The right to rescind does not apply to personalized items or unsealed products that are not suitable for return for hygiene reasons.

10. Returns

Customers can return products using either the Taller Marmo returns procedure with DHL or a carrier of their choice. The direct return costs will be the Customer's responsibility. The cost that will be held from your reimbursement is based on your destination:
European Union - €20
United Kingdom, Norway and Middle East - €50
Canada, United States, India - $50
Australia - $100
Puerto Rico, Hawaii, and Alaska - $120

10.1 Conditions of Integrity for the Return

Customers are responsible for returning products in their original condition, with all labels, tags, and warranty seals intact. Any damage, alteration, or non-compliance with due diligence may result in deductions from the refund.

10.2 Incorrect, Damaged, or Different Products

In the event of receiving a product other than the one ordered or a damaged product, Customers can return the product within the rescission period.

10.3 Return Abuse Policy

We reserve the right to regularly review your purchasing behavior. If your return rate exceeds 70% of orders within a 12-month period, we may temporarily or permanently block or reject future orders. This measure is in place to protect the sustainability of our service and ensure product availability for all customers.

11. Compliance – Warranty

Purchased products are covered by the legal guarantee outlined in Articles 129 and following of the Consumer Code. Any complaints related to product conformity must be promptly communicated to Taller Marmo.

12. Complaints - Communications - Information

For inquiries, complaints, or communications regarding these Terms, orders, or Taller Marmo products, Customers can contact Customer Service at customercare@tallermarmo.com. Assistance is available via email from Monday to Friday, between 10:00 AM and 6:00 PM (CET).